CALL CENTER AGENTS / DATA CAPTURER

Kabstrading Co; Pietermaritzburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Kabstrading Co in Pietermaritzburg is seeking a call centre agent to handle a high volume of inbound and outbound calls, follow scripts, clarify information, and research issues to provide effective solutions.

You will upsell when opportunities arise, build strong customer relationships, keep clear records in the call centre database, and participate in educational seminars to improve knowledge and performance, while meeting team and personal targets.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Job description

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.