CALL CENTER / DATA CAPTURER

Kabstrading Co; Durban; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Kabstrading Co in Durban is seeking a customer service professional to promptly respond to client needs, document details during conversations, and maintain strict confidentiality. You will listen attentively, seek clarifications, and use feedback to improve service quality.

The role emphasizes clear communication, accuracy, and adherence to productivity standards in a fast-paced environment, with a focus on delivering excellent client support.

Qualifications

• Respond promptly to customer needs and requests.
• Solicit feedback to improve service quality.
• Maintain confidentiality and control emotions.
• Listen clearly and seek clarification as needed.
• Document information while communicating with customers.

Responsibilities

• Respond promptly to customer needs; solicit feedback to improve service; respond to service requests.
• Maintain confidentiality; listen to others without interrupting; keep emotions under control.
• Speak clearly and persuasively; seek clarification and respond quickly to questions.
• Multitask by documenting information while engaging with the consumer.
• Strive for accuracy, quality, and adherence to productivity standards.

Skills

Customer service

Communication

Listening

Multitasking

Job description

Essential Duties and Responsibilities
Responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance.
Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds quickly and effectively to customer questions.
Multitasks by documenting information while speaking with the consumer.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Meets clients' specific quality standards.
Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.