CALL CENTER AGENTS / DATA CAPTURER

Kabstrading Co; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Kabstrading Co is seeking a dedicated call center specialist in Cape Town to handle high volumes of inbound and outbound calls. You will follow scripts, identify customer needs, and provide clear solutions while maintaining customer relationships.

The role emphasizes upselling opportunities and accurate record-keeping of each interaction. You will participate in ongoing educational seminars to enhance knowledge and performance, and work toward achieving personal and team targets in a dynamic

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Job description

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets