CALL CENTER AGENTS / DATA CAPTURER

Kabstrading Co; Durban; On-site; ZAR 144,000 - 216,000; Full time

Job summary

Kabstrading Co in Durban is seeking a dedicated call center agent to manage large volumes of inbound and outbound calls, following scripts and identifying customer needs to provide timely solutions.

You will upsell when opportunities arise, build lasting relationships, keep clear records in our call center database, attend seminars to boost knowledge, and strive to meet personal and team targets. The role requires strong communication, patience, and problem-solving abilities.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Job description

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.