CALL CENTER AGENTS / DATA CAPTURER

Kabstrading Co; Richards Bay; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Kabstrading Co is seeking a proactive Call Center Agent in Richards Bay to handle a high volume of inbound and outbound calls, following scripts and resolving customer queries with effective solutions.

Engage customers by upselling when opportunities arise, maintain clear call histories, and pursue personal and team targets while continuously improving through training and seminars.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.

Job description

Job Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets.