Butler

Camissa House; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Pension plan

20 days paid vacation

Job summary

Camissa House in Cape Town seeks a dedicated Butler to deliver world-class guest service within a luxury boutique setting. You will manage day plans, reservations, and transfers while coordinating with departments to ensure a seamless guest experience.

The role requires at least 2 years in luxury hospitality, PMS and POS familiarity, and a strong emphasis on personalised service, discretion, and elegance.

Qualifications

• Matric or equivalent.
• Minimum 2 years in luxury hospitality.
• Experience with PMS and POS systems.
• Wine and beverage service experience.
• Discreet, proactive, highly organized service mindset.
• Excellent communication under pressure.

Responsibilities

• Welcome and escort guests, conduct in-room check-ins, and anticipate needs.
• Assist with menu selections, beverage pairings, and dietary requests.
• Coordinate with departments for reservations, transfers, and daily itineraries.
• Monitor stock levels and share guest preferences with the team for personalised experiences.
• Maintain pristine rooms and facilities to ensure seamless luxury service.

Skills

Guest service

Luxury hospitality

PMS

POS

Wine service

Stock control

Communication

Education

National Senior Certificate (Matric)

Diploma/Degree in Hospitality (nice to have)

Tools

PMS

POS systems

Job description

Nestled on the majestic slopes of Cape Town's Table Mountain is our exclusive luxury boutique hotel. At Camissa House, we provide a tranquil sanctuary where the ancient springs of the mountain meet modern luxury. We are looking for a dedicated Butler to join our team who thrives on delivering perfection and will uphold our reputation for world-class service.

The Butler is responsible for delivering exceptional guest service, coordinating with departments to fulfill requests, and ensuring a seamless luxury experience. You will be the primary point of contact for our guests, providing personalised service that ranges from managing day plans and reservations to ensuring smooth communication for all transfers. Your role is pivotal in ensuring every guest enjoys a memorable and well-coordinated stay.

What You’ll Do:

• Guest Service & Satisfaction: Welcome and escort guests upon arrival, conduct in-room check-ins, and anticipate guest needs to address them promptly and efficiently.
• Food & Beverage Service: Familiarise yourself with all offerings to assist guests with menu selections, drink pairings, and dietary requirements, ensuring service is calm, courteous, and perfectly timed.
• Concierge & Hosting: Provide expert recommendations for local experiences, spa treatments, and activities, while confirming all dinner reservations and daily itineraries.
• Inventory Management & Team Collaboration: Monitor stock inventory, record guest feedback, and liaise with all departments to ensure guest rooms and facilities remain in pristine condition. Share guest preferences and insights with the team to create personalised experiences that exceed expectations. In-room check-ins, and anticipated guests need to address them promptly and efficiently.

What We’re Looking For:

• Based in Cape Town
• National Senior Certificate (Matric)
• Minimum 2 years experience in luxury hospitality, 5 star boutique hotels, private estates, or high-end guest service roles, preferably as a Butler or equivalent.
• Experience with Property Management Systems (PMS) for guest management, basic inventory tracking.
• Experience with Point-of-Sales Systems (POS) for stock take management and payment processing.
• Professional, discreet, highly organised, and proactive, with a genuine passion for personalised luxury service.
• Ability to provide an exceptional wine and beverage service to ensure every guest request is met without delay
• Take ownership of inventory management and stock control
• Strong communication skills, adaptability, and the ability to remain calm under pressure.
• Refined social skills to anticipate guest needs through observation and communicate with professional elegance.

Nice to Have but Not Essential

• Diploma/Degree in Hospitality, Butler Training, or Luxury Service Management.
• Make an impact - for every 7 people we bring to Africa, we create one permanent job in the tourism industry;
• Earn an attractive remuneration package including a competitive base salary, 4% pension fund and 20 days of paid vacation per year;
• When on-site, carry out your craft at a gorgeous boutique hotel in the heart of Cape Town - the world's most beautiful city;
• Work under visionary leaders who encourage a family culture, open and direct communication and honest feedback;
• Collaborate with a diverse and talented high-performance team

Please note:

• Only shortlisted candidates will be contacted.
• A full Job Description will be shared with candidates who progress to the interview stage.

Camissa House is an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.