Lead Operations Manager (Remote)

Placements24; George; Hybrid; ZAR 1,100,000 - 1,600,000; Full time

Benefits offered by this job

Full remote work setup

Flexible working hours

Career advancement opportunities

Engage with cutting-edge technologies

Supportive remote environment

Job summary

Placements24 is seeking an experienced Lead Operations Manager for a 100% remote role based in South Africa. Lead cross-functional teams, optimize processes, and align operations with corporate strategy from a home office.

8+ years in ops and a strong leadership track record are required. The role requires setting up scalable operations, budgeting, and delivering KPIs while collaborating with sales, marketing, and product teams.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 8 years of progressive experience in operations management with leadership.
• Proven track record in optimizing operational processes and managing complex projects.
• Strong leadership, team management, and interpersonal skills.
• Proficiency in operations management software and ERP systems.

Responsibilities

• Develop and execute comprehensive operational strategies to enhance efficiency and productivity.
• Lead, mentor, and manage a team of operations specialists and support staff.
• Oversee daily operational activities, including process management, resource allocation, and performance monitoring.
• Implement and refine operational policies, procedures, and best practices.
• Identify and implement technological solutions to automate processes and improve operational workflows.
• Manage budgets and control operational expenditures to ensure cost-effectiveness.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure alignment and support business objectives.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Drive continuous improvement initiatives across all operational areas.
• Ensure compliance with all relevant regulations and industry standards.

Skills

Leadership

Team management

Strategic planning

Analytics

Cross-functional collaboration

Problem-solving

ERP systems

Education

Bachelor's degree in Business Administration

Master's degree

Tools

ERP software

Project management software

Job description

About the Role

Our client, a rapidly growing tech solutions provider, is seeking an experienced and dynamic Lead Operations Manager to spearhead their operational strategy. This is a 100% remote position, enabling you to contribute from the comfort of your home office anywhere in South Africa. You will be responsible for overseeing and optimizing all aspects of our client's operational functions, ensuring efficiency, scalability, and continuous improvement across the organization. This critical role demands a strong leader with a proven ability to manage cross-functional teams, implement best practices, and drive operational excellence. You will work closely with senior leadership to align operational goals with the company's strategic vision. We are looking for a hands-on individual with a deep understanding of operational frameworks and a passion for building high-performing teams. The George location, while the official base, is secondary to the remote nature of the role, allowing us to tap into talent nationwide. The successful candidate will be pivotal in ensuring seamless service delivery and fostering a culture of innovation and accountability within the operations department. This role is key to our client's expansion and maintaining high service levels.

Key Responsibilities

• Develop and execute comprehensive operational strategies to enhance efficiency and productivity.
• Lead, mentor, and manage a team of operations specialists and support staff.
• Oversee daily operational activities, including process management, resource allocation, and performance monitoring.
• Implement and refine operational policies, procedures, and best practices.
• Identify and implement technological solutions to automate processes and improve operational workflows.
• Manage budgets and control operational expenditures to ensure cost-effectiveness.
• Collaborate with other departments, such as sales, marketing, and product development, to ensure alignment and support business objectives.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Drive continuous improvement initiatives across all operational areas.
• Ensure compliance with all relevant regulations and industry standards.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field; a Master's degree is a plus.
• Minimum of 8 years of progressive experience in operations management, with at least 3 years in a leadership role.
• Demonstrated success in optimizing operational processes and managing complex projects.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in operations management software and ERP systems.
• Ability to work independently and effectively in a remote, fast-paced environment.
• Exceptional organizational and time-management skills.
• A proactive approach to identifying and addressing operational challenges.

Benefits

• Highly competitive salary package reflecting your experience and leadership capabilities.
• Full remote work setup with support provided.
• Opportunities for career advancement and skill development.
• Engage with innovative projects and cutting-edge technologies.
• A supportive and collaborative remote work environment.
• Chance to make a significant impact on a growing company's operational success.
• Flexible working hours for improved work-life integration.