Business Analyst

NTT Data; Cape Town; On-site; ZAR 650,000 - 900,000; Full time

Job summary

A leading technology services provider is seeking an experienced Business Analyst Manager to lead their business analysis function in Cape Town. The successful candidate will oversee a team of analysts, ensure high-quality business insights, and align strategic objectives with operational execution. With a focus on digital transformation and project management, this role requires strong leadership and experience in the retail industry. Exceptional communication and business analysis skills, along with relevant software proficiency, are essential for success in this position.

Qualifications

• 7+ years of business analysis experience, with at least 2-3 years in a leadership or management role.
• Experience in the retail industry, preferably in FMCG, pharmacy, e-commerce, or supply chain.
• Demonstrated success in managing large-scale projects involving ERP or omnichannel systems.

Responsibilities

• Lead and manage a team of business analysts.
• Oversee business analysis activities across multiple projects.
• Partner with senior business leaders to align business strategy.

Skills

Leadership

Business analysis

Stakeholder engagement

Digital transformation

Agile methodologies

Education

Bachelor's degree in business, Information Systems, Finance or related field

Tools

Jira

Confluence

Power BI

Tableau

SQL

Job description

Job Summary

We are looking for a strategic and experienced Business Analyst Manager to lead our business analysis function. This role is responsible for managing a team of business analysts and ensuring the delivery of high-quality business insights, project requirements, and change initiatives. The successful candidate will play a key role in aligning business strategy with operational execution and digital transformation efforts.

Responsibilities

• Lead and manage a team of business analysts, providing mentorship, direction, and performance management.
• Oversee the delivery of business analysis activities across multiple concurrent projects and initiatives.
• Partner with senior business leaders and project sponsors to understand strategic objectives and business needs.
• Ensure high standards in the documentation of business requirements, functional specifications, and process flows.
• Champion business analysis best practices, methodologies (e.g., Agile, Waterfall), and tool usage across the function.
• Drive the prioritization and alignment of business initiatives with strategic business goals.
• Facilitate cross-functional workshops, stakeholder engagements, and decision-making processes.
• Support enterprise-wide programs such as ERP implementations, omnichannel strategy, or data transformation.
• Continuously evaluate and enhance the business analysis capability within the organization.

Requirements

• Matric and a Bachelors degree in business, Information Systems, Finance, or a related field (preferred).
• 7+ years of business analysis experience, with at least 2-3 years in a leadership or management capacity.
• Retail industry experience is essential preferably in sectors such as FMCG, pharmacy, e-commerce, or supply chain.
• Proven success managing large-scale projects involving digital transformation, ERP, CRM, or omnichannel retail systems.
• Advanced proficiency in business analysis tools (e.g., Jira, Confluence, Visio), data visualization (Power BI, Tableau), and SQL.
• Strong knowledge of business analysis frameworks (BABOK, Agile, Scrum, SAFe).
• Demonstrated experience in facilitating workshops, business case development, and stakeholder alignment.