Branch User Assistance Technician

Spinnaker Software; Midrand; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A software development company in Midrand is looking for a Support Technician. The role entails excellent customer relations, troubleshooting problems on the spot, and requires A+ and N+ certifications. You should have at least 3 years of experience and be open to working shifts, including nights and weekends. Join a collaborative team that values growth mindsets and offers opportunities for professional development.

Qualifications

• 3+ years of experience in a Support Technician role.
• A+ and N+ certifications required; experience considered.
• Exposure to various hardware and software.
• Growth mindset and willingness to learn.

Responsibilities

• Troubleshoot and solve problems on the spot.
• Ensure excellent customer relations.
• Work overtime, weekends, and standby as needed.
• Deliver excellent customer service.

Skills

Troubleshooting

Problem solving

Customer relations

Education

A+ Certification

N+ Certification

Job description

Overview

Join a team that thrives on collaboration and offers an environment that feels familiar as home. We all support each other to reach the same goal — excellent customer service.

You will need to be keen to learn with a can-do attitude. Ensure that excellent customer relations are a priority, maintain those relationships, and ensure the agreed standards for SLA and updating the database are maintained.

Responsibilities

You should enjoy the challenge of troubleshooting and problem solving on the spot. This role requires working overtime, weekends, and standby from time to time.

Qualifications

• At least 3 years of experience in a Support Technician role.
• A+ and N+ certifications are a minimum requirement; relevant experience will be considered.
• Exposure to a wide variety of hardware and software with opportunities for growth.
• A growth mindset is key and will be rewarded.

Shifts

This position will require you to work shifts (one week day shift and one week night shift).

Good luck with your application.