Junior Customer Engineer – FS

Jobtailor; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a hands-on Hardware Technician to join our team in George, Western Cape. You will perform routine hardware service and remote diagnostics under supervision, while maintaining the CMDB and ensuring SLA compliance.

The role requires local travel, a valid driver’s license, and a reliable vehicle. Applicants should have at least 2 years’ experience with hardware solutions in a retail environment, and relevant certifications such as CompTIA or MCSA/MCSE.

Qualifications

• Minimum 2 years’ experience attending to and installing hardware solutions within the Retail Environment.
• Certifications: CompTIA, MCSA/MCSE, Linux LPIC 1 or 2, Certified Linux Administrator, or CompTIA Linux+
• Driver's Licence and reliable vehicle; willingness to travel locally
• NQF 4: Grade 12; National Diploma listed under minimum qualifications

Responsibilities

• Provide routine hardware service and remote diagnostic activities under close supervision
• Maintain the configuration management system and CMDB
• Operate and control installed hardware and software
• Execute tasks and procedures according to agreed service levels and requirements
• Install or remove hardware and software according to supplied instructions, tools, plans, and standards
• Track hardware and software items against installation or removal instructions
• Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
• Drive SLA compliance

Skills

Hardware Installation

Remote Diagnostics

Configuration Management

SLA Compliance

Installation Procedures

Team Support

Communication

Education

Grade 12

National Diploma

Tools

Remedy

Remote Tools

Job description

• Provide routine hardware service and remote diagnostic activities under close supervision
• Maintain the configuration management system and configuration management database (CMDB)
• Operate and control installed hardware and software
• Execute tasks and procedures according to agreed service levels and requirements
• Install or remove hardware and software according to supplied instructions, tools, plans, and standards
• Track and check hardware and software items against installation or removal instructions
• Support fellow technicians telephonically using remote tools and customer software packages such as Remedy
• Drive SLA compliance

Requirements

• NQF 4: Grade 12
• National Diploma listed under minimum qualifications
• Minimum 2 years’ experience attending to and installing hardware solutions within the Retail Environment
• CompTIA certification, MCSA or MCSE, Linux LPIC 1 or 2, Certified Linux Administrator, or CompTIA Linux+ certifications listed
• Required to travel locally
• Drivers Licence and Reliable Vehicle — both required
• Ability to work extended/long hours as and when required

Core Competencies

Demonstrates expertise in hardware installation and maintenance, with a strong focus on configuration management and service level agreement (SLA) compliance. Proficient in using remote diagnostic tools and customer software packages to support technical operations.

Highest-signal resume keywords

• Hardware Installation
• Configuration Management
• CompTIA Certification
• MCSA or MCSE
• Retail Environment Experience

ATS Optimization Keywords

Hard Skills

• Hardware Service
• Remote Diagnostics
• Configuration Management Database (CMDB)
• SLA Compliance
• Installation Procedures

Soft Skills

• Team Support
• Communication

Certifications & Qualifications

• CompTIA Certification
• MCSA
• MCSE
• Linux LPIC 1
• Linux LPIC 2
• Certified Linux Administrator
• CompTIA Linux+

Industry Keywords

• Retail Environment
• Drivers Licence
• Reliable Vehicle

Tools & Technologies

• Remedy
• Remote Tools