Branch Operations Specialist

Edge Executive Search Group

Cape Town

On-site

ZAR 260,000 - 380,000

Full time

14 days+

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Job summary

Edge Executive Search Group in Cape Town invites applications for a Branch Operations Administrator. This hands-on role anchors the branch, coordinating administration, stock, deliveries, invoicing and customer support across Sales, Warehouse, Technical, Finance and Head Office.

The successful candidate will ensure accuracy, timely follow-through and superior service in a fast-paced environment. The position requires 5+ years in operations/office management, strong Excel, ERP/CRM experience and

Qualifications

At least 5 years' experience in operations administration, branch administration or office management.
Proven warehouse administration and stock control experience.
Strong customer service experience.
Experience supporting multiple departments in a busy operational environment.
Experience working with ERP, inventory or stock management systems.
Intermediate to advanced Microsoft Excel skills.
Strong Microsoft Outlook and Word proficiency.
Experience with CRM or workflow software.

Responsibilities

Manage the daily administration and coordination of the Cape Town branch.
Process customer invoices and supporting documentation.
Maintain accurate electronic filing and operational records.
Upload and track Proof of Delivery documentation.
Prepare and maintain branch reports.
Manage office supplies and coordinate external office service providers.
Provide professional telephone and email support to customers.
Follow up customer enquiries, quotations, backorders, delayed deliveries and service requests through to resolution.
Support Accounts with COD payments, invoice queries and credit note requests.
Order and receive stock from Head Office and suppliers.
Book incoming stock, transfers, equipment and spares accurately into the relevant systems.
Coordinate warehouse transfers, stock requisitions and customer deliveries.
Conduct stock counts and investigate inventory variances.
Coordinate courier collections between Cape Town and Johannesburg and monitor shipments through to delivery.
Schedule customer deliveries and coordinate drivers and delivery routes.
Complete daily delivery reconciliations and ensure PODs are received.
Log technical service calls and coordinate preventative maintenance visits.
Track repairs, servicing and outstanding technical jobs.
Review technician job cards and verify completed work before invoicing.
Coordinate equipment collections, returns and movements.
Monitor stock availability, communicate shortages and coordinate replenishment.
Liaise with Head Office and support Sales, Account Management and Technical teams.
Assist with customer events and ensure returned event equipment is checked and accounted for.