Branch Operations Coordinator | Cape Town

Edgexec (Pty) Ltd; Cape Town; On-site; ZAR 210,000 - 300,000; Full time

Job summary

Edgexec (Pty) Ltd's Cape Town branch is seeking a Branch Operations Administrator to manage day-to-day administration and coordinate across Sales, Warehouse, Technical, Finance and Head Office. This hands-on role focuses on stock control, delivery coordination, customer support and technical administration, with high attention to detail and proactive issue resolution to keep operations running smoothly.

The successful candidate will maintain accurate inventory records, process documentation,

Qualifications

• At least 5 years' experience in operations administration, branch administration or office management.
• Proven warehouse administration and stock control experience.
• Strong customer service experience.
• Experience supporting multiple departments in a busy operational environment.
• Experience working with ERP, inventory or stock management systems.
• Intermediate to advanced Microsoft Excel skills.
• Strong Microsoft Outlook and Word proficiency.
• Experience with CRM or workflow software.
• Excellent organizational and planning skills.
• Exceptional attention to detail and accuracy.
• Strong communication and problem-solving abilities.
• A proactive approach with a high level of personal ownership.
• The ability to manage competing priorities without losing sight of deadlines or detail.

Responsibilities

• Manage the daily administration and coordination of the Cape Town branch
• Process customer invoices and supporting documentation
• Maintain accurate electronic filing and operational records
• Upload and track Proof of Delivery documentation
• Prepare and maintain branch reports
• Manage office supplies and coordinate external office service providers
• Provide professional telephone and email support to customers
• Follow up customer enquiries, quotations, backorders, delayed deliveries and service requests through to resolution
• Support Accounts with COD payments, invoice queries and credit note requests
• Order and receive stock from Head Office and suppliers
• Book incoming stock, transfers, equipment and spares accurately into the relevant systems
• Coordinate warehouse transfers, stock requisitions and customer deliveries
• Conduct stock counts and investigate inventory variances
• Coordinate courier collections between Cape Town and Johannesburg and monitor shipments through to delivery
• Schedule customer deliveries and coordinate drivers and delivery routes
• Complete daily delivery reconciliations and ensure PODs are received
• Log technical service calls and coordinate preventative maintenance visits
• Track repairs, servicing and outstanding technical jobs
• Review technician job cards and verify completed work before invoicing
• Coordinate equipment collections, returns and movements
• Monitor stock availability, communicate shortages and coordinate replenishment
• Liaise with Head Office and support Sales, Account Management and Technical teams
• Assist with customer events and ensure returned event equipment is checked and accounted for

Skills

Customer service

Stock control

Coordination across departments

Attention to detail

Issue resolution

Data entry

Communication skills

Tools

ERP systems

Inventory management software

CRM systems

MS Excel

MS Outlook

MS Word

Monday.com

Job description

Edgexec (Pty) Ltd's Cape Town branch is seeking a Branch Operations Administrator to manage day-to-day administration and coordinate across Sales, Warehouse, Technical, Finance and Head Office. This hands-on role focuses on stock control, delivery coordination, customer support and technical administration, with high attention to detail and proactive issue resolution to keep operations running smoothly.

The successful candidate will maintain accurate inventory records, process documentation,