Branch Operations & Digital Banking Lead

RMB; Johannesburg; On-site; ZAR 551,000 - 660,000; Full time

Job summary

FNB Points of Presence is seeking a Universal Advisor Lead to provide administration and risk support for the branch, focusing on customer migration to electronic banking. The role emphasizes compliance, operational efficiency, and delivering an exceptional customer experience.

The candidate should have 1–3 years of administrative experience in a branch environment, with a basic understanding of branch operations and governance.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1–3 years of experience in administrative experience within a branch administration, operations, or compliance environment

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Work according to performance objectives and service level agreements.
• Contribute to a learning environment by sharing knowledge and engaging with team members.
• Act with integrity and professionalism.

Skills

Administrative support

Customer service

Risk awareness

Digital banking adoption

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate

Job description

FNB Points of Presence is seeking a Universal Advisor Lead to provide administration and risk support for the branch, focusing on customer migration to electronic banking. The role emphasizes compliance, operational efficiency, and delivering an exceptional customer experience.

The candidate should have 1–3 years of administrative experience in a branch environment, with a basic understanding of branch operations and governance.