Branch Admin & Digital Banking Lead

FirstRand Bank Limited; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FirstRand Bank Limited is seeking a Universal Advisor Lead to support branch administration and risk, while guiding customers to adopt electronic banking platforms. The role focuses on operational efficiency, compliance, and delivering an exceptional customer experience within our POP team.

You will contribute to a learning environment, maintain strong stakeholder relationships, and ensure integrity in daily operations. The position emphasizes customer-centric service and proactive engagement.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields
• 1-3 years of experience in administrative experience within a branch administration, operations, or compliance environment

Responsibilities

• Complete daily branch administration functions to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting and utilising electronic banking platforms.
• Provide a positive customer experience by being helpful, proactive, and responsive to customer needs.
• Deliver high-quality work by adhering to set standards, procedures, and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Act responsibly with work-related resources to support cost-containment efforts.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

NQF Level 5 Certificate in Business Administration

NQF Level 5 Certificate in Customer Service

Job description

FirstRand Bank Limited is seeking a Universal Advisor Lead to support branch administration and risk, while guiding customers to adopt electronic banking platforms. The role focuses on operational efficiency, compliance, and delivering an exceptional customer experience within our POP team.

You will contribute to a learning environment, maintain strong stakeholder relationships, and ensure integrity in daily operations. The position emphasizes customer-centric service and proactive engagement.