Branch Admin & Digital Banking Lead

Wesbank; Johannesburg; On-site; ZAR 551,000 - 660,000; Full time

Job summary

WesBank, part of FirstRand Group, invites applications for the Universal Advisor Lead at the FNB Points of Presence in Johannesburg. The role provides administrative and risk support to ensure smooth branch operations and drives customer migration to electronic banking channels.

You will handle daily branch administration, assist in cash processes, educate customers on digital banking, and uphold governance while delivering excellent service within a collaborative team.

Qualifications

• Minimum Grade 12 / NQF 4.
• NQF Level 5 Certificate preferred in Banking, Business Administration or related fields.
• 1–3 years of branch administration, operations or compliance experience.

Responsibilities

• Complete daily branch administration to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide customers in adopting electronic banking platforms.
• Provide a positive customer experience with proactive service.
• Uphold governance and compliance; maintain stakeholder relationships.

Skills

Customer service

Digital banking adoption

Stakeholder management

Education

Grade 12 / NQF 4

NQF Level 5 Certificate

Job description

WesBank, part of FirstRand Group, invites applications for the Universal Advisor Lead at the FNB Points of Presence in Johannesburg. The role provides administrative and risk support to ensure smooth branch operations and drives customer migration to electronic banking channels.

You will handle daily branch administration, assist in cash processes, educate customers on digital banking, and uphold governance while delivering excellent service within a collaborative team.