Store Manager

O'Brien Recruitment; Wes-Kaap; On-site; ZAR 420,000 - 660,000; Full time

Job summary

O'Brien Recruitment is seeking an experienced Store Manager for a busy retail store in South Africa. You will own financial performance, stock control and customer service, leading a high-performing team across merchandising, cash office and operations.

Responsibilities include budgeting, stock management, promotions, staff development and compliance. The ideal candidate has 5+ years in retail store management, strong numerical skills and a customer-focused approach.

Qualifications

• Grade 12 or matric.
• Minimum 5 years’ Retail Store Management experience.
• Strong retail operational experience.
• Financial and commercial management experience.
• Stock and inventory management experience.
• Cash office and POS experience.
• Staff leadership and development experience.
• Strong customer service experience.
• Validity: SA citizen with clear records.

Responsibilities

• Oversee financial management and budgeting for the store.
• Manage stock, inventory counts and shrinkage control.
• Drive sales and profitability through merchandising and promotions.
• Ensure accurate cash handling and POS operations.
• Lead, coach and develop store team; manage scheduling.
• Maintain compliance with SOPs, safety and housekeeping.
• Deliver exceptional customer service and loyalty initiatives.
• Monitor performance and implement process improvements.

Skills

Retail leadership

Commercial acumen

Financial management

Stock management

Customer service

Staff management

Performance management

Coaching

Problem solving

Decision making

Conflict management

Analytical ability

Forecasting

Communication

Emotional intelligence

Quality focus

Education

Grade 12

Diploma/Adv Cert in Management

BCom degree (advantage)

Retail Management Diploma

Tools

SAP

QlikView

Kronos

Microsoft Office

Unisolv

Job description

Store Manager

Employment Type: Full-Time
Industry: Retail
Reports To: Regional Manager

Position Overview

A leading retail organisation is seeking an experienced and commercially driven Store Manager to take full responsibility for the performance, profitability and day-to-day operation of a retail store.
The successful candidate will manage key operational areas including sales, stock, cash office, customer service, merchandising, staff performance and operational compliance.
This position requires a strong retail leader who is comfortable taking ownership of financial performance while maintaining excellent customer service and developing a high-performing store team.

Key Responsibilities

Financial Management

• Assist with store budget preparation and management.
• Allocate store funds and manage financial objectives.
• Maintain financial and statistical records.
• Manage store banking and cash held on site.
• Optimise store profitability.
• Control expenses within budget.
• Ensure expense-related stock is allocated correctly.
• Monitor and control store operating costs.

Stock & Inventory Management

• Take ownership of store inventory.
• Plan and manage stock counts.
• Ensure daily ordering maintains appropriate stock levels.
• Coordinate bi-annual stock takes.
• Manage shrinkage.
• Monitor stock flow to the sales floor.
• Investigate negative gross profit values.
• Investigate manual purchases.
• Manage negative stock.
• Monitor dormant stock.
• Ensure physical stock balances to system inventory.
• Manage out-of-stock levels.
• Monitor goods in transit.

Sales & Commercial Performance

• Ensure sales targets are achieved.
• Drive performance across key retail categories.
• Work closely with department heads to achieve targets.
• Ensure promotions are effectively implemented.
• Monitor competitor activity and market trends.
• Identify opportunities to increase market share.
• Grow customer traffic.
• Improve profitability.
• Ensure appropriate stock levels support sales objectives.

Merchandising

• Ensure merchandising standards are maintained.
• Ensure promotional stock and displays are implemented timeously.
• Monitor pricing, labelling and store layout.
• Maintain excellent store presentation.
• Optimise customer traffic flow.
• Ensure visual merchandising supports sales and brand standards.

Cash Office & POS Operations

• Manage store cash resources.
• Oversee daily takings and banking.
• Manage tender discrepancies.
• Manage floats and investigate discrepancies.
• Review daily takings against turnover.
• Ensure transaction accuracy and integrity.
• Monitor cashier productivity and service levels.
• Control casual and overtime expenditure.
• Investigate daily run ends.
• Manage price overrides.

Customer Service

• Ensure exceptional customer service.
• Resolve customer concerns timeously.
• Address customer and employee satisfaction matters.
• Maintain professional customer relationships.
• Ensure customer requests are actioned.
• Drive loyalty programme participation.
• Maintain high standards of service throughout the store.

Team Management

• Manage the store workforce.
• Coach, mentor and develop employees.
• Manage staffing and scheduling.
• Delegate and prioritise tasks.
• Monitor employee performance.
• Manage performance management processes.Ensure training is completed.
• Support employee development.
• Manage day-to-day HR administration.
• Maintain accurate workforce information.
• Develop junior management into more senior roles.

Compliance & General Operations

• Ensure compliance with company policies and SOPs.
• Maintain housekeeping standards.
• Ensure adherence to Health & Safety requirements.
• Maintain professional store and employee presentation standards.

Minimum Requirements

• Grade 12 / Matric / Senior Certificate.
• Minimum 5 years’ Retail Store Management experience.
• Strong retail operational experience.
• Financial and commercial management experience.
• Stock and inventory management experience.
• Cash office and POS experience.
• Staff leadership and development experience.
• Strong customer service experience.
• Basic Industrial Relations knowledge.
• Microsoft Office proficiency.
• Strong numerical ability.
• Valid driver’s licence.
• Own reliable transport.
• Able to work retail hours.
• South African citizen.
• Clear criminal record.
• Clear credit record.

Advantageous

• Diploma or Advanced Certificate in Management.
• BCom Degree.
• Retail Management Diploma.
• Relevant commercial qualification.
• SAP experience.
• Unisolv experience.
• QlikView experience.
• Kronos experience.

Skills & Competencies

• Retail leadership.
• Commercial acumen.
• Financial management.
• Stock management.
• Customer service.
• Staff management.
• Performance management.
• Coaching and mentoring.
• Problem solving.
• Decision making.
• Conflict management.
• Analytical ability.
• Forecasting.
• Communication.
• Emotional intelligence.
• Strong attention to quality.

Only shortlisted candidates will be contacted.