Branch Manager

Placements24; Soweto; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

Placements24 is seeking an experienced Branch Manager for its Soweto, Gauteng location. The role focuses on leading branch operations, delivering exceptional customer service, and driving growth within the local community.

The ideal candidate has 5+ years in retail banking, with supervisory experience, and a proven track record of achieving sales targets. Strong leadership and regulatory knowledge are essential for success in this leadership position.

Qualifications

• Bachelor's degree in related field.
• Minimum 5 years in retail banking, with at least 2 years in supervision.
• Proven track record of achieving sales and service targets.
• Strong leadership and problem-solving abilities.
• Proficiency in banking software and MS Office.
• Clean credit and criminal record.

Responsibilities

• Lead, train, and motivate branch staff to achieve sales targets and deliver outstanding customer service.
• Oversee daily branch operations, ensuring efficiency, security, and compliance with bank policies and procedures.
• Develop and implement strategies to increase branch profitability and market share.
• Manage branch financials, including budgeting, expense control, and revenue generation.
• Build and maintain strong relationships with customers, resolving issues and ensuring satisfaction.
• Identify and develop new business opportunities within the local market.
• Ensure compliance with all banking regulations, including AML and KYC requirements.
• Conduct regular performance reviews and provide ongoing coaching to staff.
• Represent the bank in the local community and participate in business development activities.
• Maintain a secure and professional branch environment.

Skills

Leadership

Sales targets

Customer service

Communication skills

Interpersonal skills

Education

Bachelor's degree in Business Administration, Finance, Marketing, or related field

Job description

About the Role

A prominent commercial bank is seeking an experienced and dynamic Branch Manager to oversee operations at its **Soweto, Gauteng** location. This leadership role is responsible for driving branch performance, managing staff, ensuring exceptional customer service, and fostering business growth within the local community. The Branch Manager will play a key role in implementing the bank's strategies and upholding its reputation in the **Banking & Finance** industry. This is a critical leadership position serving the **Soweto, Gauteng** area.

Key Responsibilities

• Lead, train, and motivate branch staff to achieve sales targets and deliver outstanding customer service.
• Oversee daily branch operations, ensuring efficiency, security, and compliance with all bank policies and procedures.
• Develop and implement strategies to increase branch profitability and market share.
• Manage branch financials, including budgeting, expense control, and revenue generation.
• Build and maintain strong relationships with customers, resolving issues and ensuring satisfaction.
• Identify and develop new business opportunities within the local market.
• Ensure compliance with all banking regulations, including AML and KYC requirements.
• Conduct regular performance reviews and provide ongoing coaching to staff.
• Represent the bank in the local community and participate in business development activities.
• Maintain a secure and professional branch environment.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 5 years of experience in retail banking, with at least 2 years in a supervisory or management role.
• Proven track record of achieving sales and service targets in the **Banking & Finance** sector.
• Strong leadership, communication, and interpersonal skills.
• In-depth knowledge of banking products, services, and regulatory compliance.
• Excellent problem-solving and decision-making abilities.
• Proficiency in banking software and MS Office Suite.
• Ability to manage a team effectively and foster a positive work environment.
• Strong understanding of the **Soweto, Gauteng** community and its economic landscape is highly advantageous.
• Must have a clean credit and criminal record.

Benefits

• Our client offers a competitive salary package, including performance bonuses and potential for further career advancement.
• Benefits include comprehensive medical aid, a retirement fund, and generous leave provisions.
• The company invests in its employees' development through ongoing training programs.
• This role provides a leadership opportunity within a respected institution in **Soweto, Gauteng**, with significant impact on customer relationships and business growth in the **Banking & Finance** sector.