Branch Manager

Kerry Kopp Consulting; Pietermaritzburg; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Kerry Kopp Consulting in Pietermaritzburg seeks a leader to head branch operations, oversee staff, training, HR practices, and create a positive working environment.

You will manage customer service standards, stock control, sales performance, and the financial and operational aspects of the branch, including stock movements, journals and reporting.

The role requires coordinating with teams, meeting branch goals and ensuring compliance with policies and safety standards.

Responsibilities

• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.
• Maintain a high level of customer service standards.
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.
• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc
• Manage and implement company policies, systems and procedures for stock-take.
• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch
• Perform business calculations
• Manage store pricing policies.
• Continuously keep abreast of competitor pricing
• Follow-up and verify stock deficiency reports daily
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure
• Loss Control and Security
• General Admin
• Health and Safety
• Manage Merchandise and Housekeeping
• Manage Stock Take

Job description

Lead and Manage Staff

• Planning, organising and delegating work activities
• Apply appropriate leadership styles to influence others to achieve organisational goals
• Arrange training and development interventions in accordance with training needs identified of the individual, team and branch.
• Performing HR practices in accordance with systems, policies, procedures and legal requirements.
• Create a positive working environment.
• Meet with staff on a regular basis with regards to branch goals, objectives and priorities.

Manage Customer Service Standards

• Maintain a high level of customer service standards.
• Monitor/implement a customer feedback system, to control and monitor customer service delivery.

Manage Inventory Control

• Manage and implement stock control practices/processes to improve stock levels and minimise stock losses and shrinkage.
• Monitor, analyse and report on a range of factors influencing performance and profitability of stock holding in the branch.
• Monitor the movement of stock into and out of retail outlet.
• Monitor the flow of daily stock transactions and documentation.
• Manage the levels of buyouts
• Authorise all stock related journals.
• Run and analyse various stock management reports in order to continuously manage stock in line with budgeted stock holding
• Ensure that the movement of stock is closely monitored and acted upon if needed i.e. slow moving, dead stock etc
• Manage and implement company policies, systems and procedures for stock-take.

Manage Sales Performance

• Compile and propose sales budget for coming year
• Analyse branch sales performance against approved budgetary requirements
• Manage and implement sales strategy policies and procedures that will ultimately result in the increase of sales performance of the branch
• Perform business calculations
• Manage store pricing policies.
• Continuously keep abreast of competitor pricing

Manage all Financial and Operational Aspects of Branch

• Follow-up and verify stock deficiency reports daily
• Ensure buyout values are kept at a minimum in accordance with organisational policy and procedure

Loss Control and Security

General Admin

Health and Safety

Manage Merchandise and Housekeeping

Manage Stock Take