Branch External Sales & Service Advisor: Grow Clients

RMB Nigeria Limited; Durban; On-site; ZAR 580,000 - 625,000; Full time

Job summary

FNB in Durban seeks a Branch External Sales and Service Advisor to deliver compliant financial advice to walk-in and existing clients within a high-volume branch. You will build enduring client relationships, educate customers on suitable banking solutions, and ensure records are maintained accurately.

The role emphasizes FAIS and TCF adherence, ethical conduct, and meeting targets. The candidate should have 1–3 years in financial services, Grade 12 or equivalent, with an optional NQF Level 5

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services
• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets

Responsibilities

• Provide compliant, professional financial advice to walk-in and existing clients in a high-volume service branch.
• Build and manage long-term client relationships to support retention and growth.
• Achieve individual and branch sales and service targets.
• Maintain accurate client records and documentation.
• Stay updated on FAIS, TCF, and product knowledge.

Skills

FAIS knowledge

TCF knowledge

Client-centric advice

Sales orientation

Communication skills

Education

Grade 12 / NQF Level 4

NQF Level 5 certificate in Banking/Business Admin/Customer Service

Job description

FNB in Durban seeks a Branch External Sales and Service Advisor to deliver compliant financial advice to walk-in and existing clients within a high-volume branch. You will build enduring client relationships, educate customers on suitable banking solutions, and ensure records are maintained accurately.

The role emphasizes FAIS and TCF adherence, ethical conduct, and meeting targets. The candidate should have 1–3 years in financial services, Grade 12 or equivalent, with an optional NQF Level 5