Branch Delivery & Service Lead — Drive Growth

RMB; Pretoria; Vor Ort; ZAR 603.000 - 670.000; Vollzeit

Zusammenfassung

First National Bank (FNB) in Pretoria is seeking a Branch Delivery Sales and Service Team Leader to lead the branch sales and service team, drive performance and ensure exceptional customer experiences. The role emphasizes coaching, governance, and outcomes-driven leadership in a fast-paced branch environment.

Ideal candidates will have a record of meeting sales and customer targets, strong compliance knowledge, and the ability to translate insights into practical actions while developing

Qualifikationen

• Minimum Grade 12/NQF4 required.
• 1–3 years of sales, management and/or supervisory experience.
• Solid understanding of compliance, risk and governance in financial services.
• Experience coaching, developing, and managing team performance.

Aufgaben

• Lead and coach the sales and service team to achieve and exceed targets.
• Drive sales across product and campaign initiatives to optimise growth and profitability.
• Deliver customer experience excellence aligned to service standards.
• Communicate solutions clearly and secure buy-in from customers and stakeholders.
• Ensure product knowledge and advice provided is compliant and technically accurate.
• Analyse customer insights and business data to identify service and sales improvement opportunities.
• Provide regular reporting on service delivery, customer targets and SLA performance.

Kenntnisse

Leadership

Sales leadership

Customer experience

Data analysis

Compliance knowledge

Coaching

Communication

Ausbildung

Grade 12 / NQF4

NQF5 Certificate in Banking/Business Management

Tools

Excel

CRM systems

Jobbeschreibung

First National Bank (FNB) in Pretoria is seeking a Branch Delivery Sales and Service Team Leader to lead the branch sales and service team, drive performance and ensure exceptional customer experiences. The role emphasizes coaching, governance, and outcomes-driven leadership in a fast-paced branch environment.

Ideal candidates will have a record of meeting sales and customer targets, strong compliance knowledge, and the ability to translate insights into practical actions while developing