Branch Delivery Leader: Grow Teams, Delight Customers

FirstRand Bank India; Pretoria; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

FirstRand Bank India’s FNB POP branch invites applications for a Branch Delivery Sales and Service Team Leader. This role leads and coaches the sales and service team to meet targets while ensuring exceptional customer experiences and strict compliance.

You will drive growth through product campaigns, deliver service excellence, and mentor staff to develop high performance teams in a dynamic branch setting.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 in Banking or related field.
• 1–3 years of experience in sales, management or supervisory roles.

Responsibilities

• Lead and support the sales and service team to achieve and exceed targets.
• Drive sales across product and campaign initiatives to optimise growth and profitability.
• Deliver customer experience excellence aligned to organisational values and service standards.
• Communicate service solutions clearly and secure customer and stakeholder buy-in.
• Ensure product knowledge and advice provided is accurate and compliant.
• Engage customers to understand requirements and support value optimisation and product integration.
• Manage and grow the active customer base within the branch.
• Analyse customer insights and business data to identify service and sales improvements.
• Provide regular reporting on service delivery, targets, and SLA performance.

Skills

Leadership

Sales targets

Coaching

Data analysis

Customer service

Risk awareness

Communication

Education

Grade 12 / NQF 4

NQF Level 5 Certificate in Banking/Business

Sales/Management experience

Job description

FirstRand Bank India’s FNB POP branch invites applications for a Branch Delivery Sales and Service Team Leader. This role leads and coaches the sales and service team to meet targets while ensuring exceptional customer experiences and strict compliance.

You will drive growth through product campaigns, deliver service excellence, and mentor staff to develop high performance teams in a dynamic branch setting.