Branch Sales & Service Leader: Drive Growth

RMB Nigeria Limited; Pretoria; Sur place; ZAR 553 000 - 662 000; Plein temps

Résumé du poste

First National Bank (FNB) Pretoria is seeking a Branch Delivery Sales and Service Team Leader to guide and coach the branch sales and service team. You will focus on achieving targets, delivering exceptional customer experiences, and ensuring compliance with governance policies in a dynamic branch setting.

You will be responsible for developing people, driving growth, analysing data for insights, and providing regular reporting on service delivery and SLA performance, while maintaining a

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• 1–3 years of experience in sales, management and/or supervisory roles.
• Solid understanding of compliance, risk and governance in financial services.

Responsabilités

• Lead and manage the sales and service team to meet/exceed targets.
• Drive sales via product/campaign initiatives while maintaining excellent customer service.
• Embed governance and compliance across the team and report on SLA performance.
• Coach, develop, and manage team performance with regular feedback.
• Analyse customer data to identify insights and opportunities for improvement.

Connaissances

Leadership

Sales

Customer service

Data analysis

Compliance

Coaching

Formation

Grade 12 / NQF 4

NQF Level 5 Banking Certificate

Description du poste

First National Bank (FNB) Pretoria is seeking a Branch Delivery Sales and Service Team Leader to guide and coach the branch sales and service team. You will focus on achieving targets, delivering exceptional customer experiences, and ensuring compliance with governance policies in a dynamic branch setting.

You will be responsible for developing people, driving growth, analysing data for insights, and providing regular reporting on service delivery and SLA performance, while maintaining a