Branch Sales & Service Leader: Drive Growth & Excellence

Fnbnamibia; Pretoria; Vor Ort; ZAR 650.000 - 700.000; Vollzeit

Zusammenfassung

FNB invites applications for Branch Delivery Sales and Service Team Leader in Pretoria. The role leads the branch sales and service team to achieve targets, delivering customer-centric banking experiences while driving product and campaign initiatives for growth.

You will ensure compliance, develop teams, manage risks, and provide insights from data to enhance service and revenue. Join a dynamic POP environment with strong governance and opportunities for leadership development.

Qualifikationen

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Management or related fields.
• 1–3 years of experience in sales, management, and/or supervisory roles.

Aufgaben

• Lead and coach branch sales and service team to meet targets.
• Drive sales and customer experience across products and campaigns.
• Ensure compliance with policies, governance, and risk controls.
• Provide regular reporting on service delivery and SLA performance.
• Develop high-performing teams through coaching and development plans.
• Analyse customer data to identify improvement opportunities.

Kenntnisse

Leadership

Sales leadership

Customer service

Data analysis

Risk governance

Coaching

Communication

Ausbildung

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking / Business Management

Jobbeschreibung

FNB invites applications for Branch Delivery Sales and Service Team Leader in Pretoria. The role leads the branch sales and service team to achieve targets, delivering customer-centric banking experiences while driving product and campaign initiatives for growth.

You will ensure compliance, develop teams, manage risks, and provide insights from data to enhance service and revenue. Join a dynamic POP environment with strong governance and opportunities for leadership development.