Branch Advisor & Brand Ambassador: Trusted Guidance

FirstRand Bank Limited; Ventersdorp Local Municipality; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FirstRand Bank Limited, through its FNB Points of Presence, seeks a Branch Advisor to deliver compliant financial advice and a positive customer experience in a high-volume branch. You will build lasting client relationships and educate customers on the right channels while meeting sales and service targets.

You will handle client needs in line with FAIS, FICA and TCF, maintaining records and contributing to the bank's governance framework. Applications close on the indicated date.

Qualifications

• NQF Level 5 Banking Certificate or equivalent FAIS-recognised qualification
• 1–3 years of customer-facing experience in financial services
• Strong understanding of FAIS, TCF and client-centric advisory principles

Responsibilities

• Build and sustain long-term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to transactional needs
• Educate customers on the correct banking channel and services
• Deliver compliant, professional financial advice in a high-volume branch environment
• Maintain accurate client records and documentation
• Achieve individual and branch sales and service targets
• Demonstrate ethical conduct and accountability in performance

Skills

Client focus

Communication skills

Interpersonal skills

Persuasive selling

Planning & organization

Ethical approach

Education

NQF Level 5 Banking Certificate

FAIS/TCF knowledge (certificate or compliance)

Job description

FirstRand Bank Limited, through its FNB Points of Presence, seeks a Branch Advisor to deliver compliant financial advice and a positive customer experience in a high-volume branch. You will build lasting client relationships and educate customers on the right channels while meeting sales and service targets.

You will handle client needs in line with FAIS, FICA and TCF, maintaining records and contributing to the bank's governance framework. Applications close on the indicated date.