Branch Advisor: Build Relationships & Financial Solutions

FirstRand; Aliwal North; On-site; ZAR 180,000 - 280,000; Full time

Job summary

FirstRand is seeking a Branch Advisor to join our POP network in a high-volume retail banking environment. You will provide compliant financial guidance, curate client relationships, and educate customers on suitable banking channels and self-service options.

The role emphasizes ethical advice, documentation, and ongoing client engagement. Ideal candidates will hold a FAIS-aligned qualification, have 1–3 years in customer-facing roles, and demonstrate strong communication and sales skills to

Qualifications

• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.
• Excellent communication and interpersonal skills.

Responsibilities

• Build and maintain long-term client relationships.
• Provide compliant, professional financial advice at a high-volume branch.
• Educate clients on banking channels and self-service options.
• Maintain accurate client records and documentation.

Skills

Client focus

Sales targets

Communication skills

Problem solving

Ethical advice

Education

NQF Level 5 Certificate in Banking

Job description

FirstRand is seeking a Branch Advisor to join our POP network in a high-volume retail banking environment. You will provide compliant financial guidance, curate client relationships, and educate customers on suitable banking channels and self-service options.

The role emphasizes ethical advice, documentation, and ongoing client engagement. Ideal candidates will hold a FAIS-aligned qualification, have 1–3 years in customer-facing roles, and demonstrate strong communication and sales skills to