Branch Advisor: FAIS Compliance & Client Growth

FirstRand; Germiston; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FirstRand's FNB Branch Advisor role in Gauteng invites customer-focused professionals to deliver compliant financial advice in a high-volume branch. You will help customers with everyday banking needs and guide them to the right channels while upholding FAIS, FICA and TCF standards.

You will build long-term client relationships, achieve sales and service targets, maintain accurate records, and stay updated on product knowledge.

Qualifications

• Minimum FAIS-aligned advisory experience in banking.
• Proven ability to meet sales, service and compliance targets.
• Strong FAIS/TCF knowledge with client-centric approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice and walk-in/existing clients in a high-volume branch environment.
• Educate customers to the correct Banking platform aligned with their needs.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.
• Conduct yourself in an ethical manner and take accountability for performance.

Skills

Client-focused

Ethical advice

Sales and service targets

Communication skills

Interpersonal skills

Problem solving

Organization skills

Attention to detail

Teamwork

Education

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

Job description

FirstRand's FNB Branch Advisor role in Gauteng invites customer-focused professionals to deliver compliant financial advice in a high-volume branch. You will help customers with everyday banking needs and guide them to the right channels while upholding FAIS, FICA and TCF standards.

You will build long-term client relationships, achieve sales and service targets, maintain accurate records, and stay updated on product knowledge.