Branch Advisor: Customer-Centric Banking & Guidance

FirstRand Bank India; Ventersdorp Local Municipality; Presencial; ZAR 180.000 - 320.000; Jornada completa

Descripción de la vacante

First National Bank (FNB) in the North West region seeks a Branch Advisor to deliver compliant financial guidance and service within a high-volume branch. You will build and maintain client relationships, educate customers on the right banking channels, and ensure records meet FAIS and FICA requirements.

The role emphasizes ethical advisory, target attainment, and collaboration with a dynamic team to grow local market presence and brand trust.

Formación

• Strong understanding of FAIS, TCF, and client-centric advice principles
• Proven ability to meet sales, service, and compliance targets
• Experience in customer-facing financial services environments is preferred

Responsabilidades

• Provide compliant, professional financial advice in a high-volume branch environment
• Manage long-term client relationships and drive retention and growth
• Educate customers on correct channels and products aligned to their needs
• Maintain accurate client records and documentation
• Achieve branch sales and service targets
• Adhere to FAIS, FICA, and TCF regulations

Conocimientos

Client relations

Communication

Sales orientation

Problem solving

Interpersonal skills

Educación

NQF Level 5 Certificate in Banking/Finance

Descripción del empleo

First National Bank (FNB) in the North West region seeks a Branch Advisor to deliver compliant financial guidance and service within a high-volume branch. You will build and maintain client relationships, educate customers on the right banking channels, and ensure records meet FAIS and FICA requirements.

The role emphasizes ethical advisory, target attainment, and collaboration with a dynamic team to grow local market presence and brand trust.