Branch Advisor FAIS-2: Expert Financial Guidance & Growth

FirstRand Limited; Pretoria; On-site; ZAR 558,000 - 668,000; Full time

Benefits offered by this job

Brand ambassador program

Professional growth opportunities

Job summary

FirstRand Limited in Pretoria is seeking a Branch Advisor to provide compliant, professional financial advice in a high-volume POP environment. You will educate customers on the correct channel (eChannels/Self Service) and manage client relationships in line with FAIS, FICA and TCF principles.

The role emphasizes ethical behavior, sales and service targets, and ongoing development. Your profile includes a FAIS-compliant background, 1–3 years in customer-facing roles, and the ability to work

Qualifications

• Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related FAIS-recognised fields.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Provide compliant, professional financial advice in a high-volume branch environment.
• Build and manage long-term client relationships to support retention and growth.
• Meet sales, service, and compliance targets while maintaining ethical standards.

Skills

FAIS knowledge

TCF knowledge

client-centric advice

Sales targets

Education

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS

Job description

FirstRand Limited in Pretoria is seeking a Branch Advisor to provide compliant, professional financial advice in a high-volume POP environment. You will educate customers on the correct channel (eChannels/Self Service) and manage client relationships in line with FAIS, FICA and TCF principles.

The role emphasizes ethical behavior, sales and service targets, and ongoing development. Your profile includes a FAIS-compliant background, 1–3 years in customer-facing roles, and the ability to work