Branch Advisor: Customer-Focused Banking & Advice

RMB Nigeria Limited; Vryheid; Presencial; ZAR 580.000 - 670.000; Jornada completa

Descripción de la vacante

FNB in Vryheid is seeking a Branch Advisor to deliver compliant, professional financial guidance within a busy branch. You will engage walk-in and existing clients, assess their banking needs, and present suitable solutions, while educating on channels and maintaining records with strict adherence to FAIS and FICA regulations.

The role emphasizes client focus, sales targets, and ethical service. Experience in financial services and strong communication skills are essential for success.

Formación

• Minimum NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services

Responsabilidades

• Provide compliant, professional financial advice in a high-volume branch environment.
• Walk-in and existing clients through banking needs and channel options (eChannels and Self Service).
• Build and manage long-term client relationships to support retention and growth.
• Maintain accurate and complete client records and documentation.
• Achieve individual and branch sales and service targets.

Conocimientos

FAIS knowledge

TCF awareness

Sales targets

Customer service

Communication skills

Interpersonal skills

Attention to detail

Educación

NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields

Descripción del empleo

FNB in Vryheid is seeking a Branch Advisor to deliver compliant, professional financial guidance within a busy branch. You will engage walk-in and existing clients, assess their banking needs, and present suitable solutions, while educating on channels and maintaining records with strict adherence to FAIS and FICA regulations.

The role emphasizes client focus, sales targets, and ethical service. Experience in financial services and strong communication skills are essential for success.