Branch Advisor: Build Relationships & Financial Solutions

Fnbnamibia; Pretoria; On-site; ZAR 558,000 - 668,000; Full time

Job summary

FNB, a branch-based financial services provider, is hiring a Branch Advisor in Pretoria to deliver compliant, professional financial advice in a high-volume environment. You will educate customers on channels, manage client relationships, and ensure records meet FAIS and TCF standards, while achieving sales and service targets.

The role requires a minimum NQF Level 5 qualification with 1–3 years of client-facing experience in financial services.

Qualifications

• Minimum qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields (FAIS).
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Strong understanding of FAIS, TCF, and client-centric advice principles.

Responsibilities

• Build and maintain long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice and services to customers in a high-volume branch environment.
• Meet sales, service and compliance targets and maintain accurate client records.

Skills

FAIS knowledge

TCF compliance

Client-centric advice

Sales targets

Compliance

Communication skills

Education

NQF Level 5 Certificate in Banking, Business Administration, Customer Service

Job description

FNB, a branch-based financial services provider, is hiring a Branch Advisor in Pretoria to deliver compliant, professional financial advice in a high-volume environment. You will educate customers on channels, manage client relationships, and ensure records meet FAIS and TCF standards, while achieving sales and service targets.

The role requires a minimum NQF Level 5 qualification with 1–3 years of client-facing experience in financial services.