Branch Advisor (FAIS) — Customer Solutions & Growth

FirstRand Bank Limited; Zastron; On-site; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Dynamic team

Growth opportunities

Impact on local market

Challenging environment

Job summary

FirstRand Bank Limited (FNB POP) seeks a Branch Advisor to deliver compliant financial advice in a high-volume branch, focusing on understanding client needs and educating them on the correct channel.

You will build and maintain strong client relationships, manage records, and work within FAIS, FICA and TCF frameworks to achieve branch targets while upholding the bank’s service standards.

Qualifications

• NQF Level 5 certificate in Banking or related FAIS field.
• 1–3 years client-facing experience in financial services.

Responsibilities

• Build and manage long-term client relationships.
• Provide compliant professional financial advice in a high-volume branch environment.
• Educate clients on banking platforms aligned to their needs.
• Maintain accurate client records and documentation.
• Achieve branch sales and service targets.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.

Skills

Client focus

Ethical advice

Persuasive selling

Communication skills

Interpersonal skills

Results driven

Planning skills

Attention to detail

Compliance awareness

Team player

Education

NQF Level 5 Banking

Job description

FirstRand Bank Limited (FNB POP) seeks a Branch Advisor to deliver compliant financial advice in a high-volume branch, focusing on understanding client needs and educating them on the correct channel.

You will build and maintain strong client relationships, manage records, and work within FAIS, FICA and TCF frameworks to achieve branch targets while upholding the bank’s service standards.