Branch Advisor: Client Experience & Financial Guidance

FirstRand Bank Limited; Bronkhorstspruit; Presencial; ZAR 201.000 - 268.000; Jornada completa

Descripción de la vacante

FirstRand Bank Limited's POP invites you to join as a Branch Advisor in a high-volume service environment. You will provide compliant, professional financial advice and guide clients to suitable banking options, in line with FAIS, FICA and TCF.

You will build long‑term client relationships, manage leads, and strive to meet sales and service targets while delivering a positive customer experience in a team that values inclusion and personal growth.

Formación

• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.
• 1–3 years of experience in customer-facing environments within financial services.

Responsabilidades

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice and guide clients to suitable banking options.
• Manage leads, referrals, and client follow-ups within agreed turnaround times.

Conocimientos

Communication skills

Customer service

Sales orientation

Educación

NQF Level 5 Certificate in Banking or related field (FAIS)

Herramientas

CRM/software

Descripción del empleo

FirstRand Bank Limited's POP invites you to join as a Branch Advisor in a high-volume service environment. You will provide compliant, professional financial advice and guide clients to suitable banking options, in line with FAIS, FICA and TCF.

You will build long‑term client relationships, manage leads, and strive to meet sales and service targets while delivering a positive customer experience in a team that values inclusion and personal growth.