Billing Operations Lead - Subscription Services

Topjobseeker.Com; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Fidelity Services Group in Cape Town seeks a Billing Manager to lead the subscriber-based billing function, ensuring accurate and timely bills, resolving customer queries, and enforcing policy compliance. You’ll manage Billing Supervisors, drive performance, and collaborate cross-functionally to improve the subscriber billing experience.

The role focuses on supervising, improving processes, and maintaining strong controls to minimize errors and disputes.

Qualifications

• Demonstrated experience managing billing operations, preferably in a subscription business.
• Experience leading managers or supervisors and overseeing multi-person operational teams.
• Strong working knowledge of recurring billing, account adjustments, payment processes, billing controls, and customer query resolution.
• Experience using billing, customer relationship management, and reporting systems.
• Proven ability to manage operational performance, investigate complex billing issues, and deliver process improvements.
• Degree or equivalent experience in business, finance, operations, or a related field preferred.

Responsibilities

• Billing operations: oversee end-to-end billing, accuracy, and timely issuance.
• Oversee Billing Supervisors and teams; drive service and operational performance.
• Coordinate billing activity for product, pricing, policy, system, and process changes.
• Oversee handling of customer billing enquiries, disputes, and escalations.
• Monitor billing volumes, backlogs, and ensure prompt resolution.
• Ensure compliance with policies, contractual obligations, and regulatory requirements.

Skills

Billing operations

Leadership / people management

Recurring billing

Customer query resolution

Billing controls

Cross-functional collaboration

Audit readiness

Education

Degree in business/finance/operations

Tools

Billing software

CRM systems

Reporting tools

Job description

Fidelity Services Group in Cape Town seeks a Billing Manager to lead the subscriber-based billing function, ensuring accurate and timely bills, resolving customer queries, and enforcing policy compliance. You’ll manage Billing Supervisors, drive performance, and collaborate cross-functionally to improve the subscriber billing experience.

The role focuses on supervising, improving processes, and maintaining strong controls to minimize errors and disputes.