Hindi Call Center Representatives

Mass Markets; Cape Town; On-site; ZAR 89,280 - 167,400; Full time

Job summary

Mass Markets is hiring Hindi Call Center Representatives in Cape Town, South Africa. This role involves engaging with customers through multiple communication channels, delivering high-quality service, and supporting business operations.

Successful candidates need to have a Grade 12 certificate, 1-2 years of customer service experience in a BPO, and fluency in English and Hindi. A professional, adaptable attitude is essential. Join us to enhance customer journeys in a dynamic team environment.

Qualifications

• Minimum 1–2 years’ experience in a customer service role within a BPO environment.
• Ability to work in a fast-paced and target-driven environment.
• Professional, adaptable, and customer-focused attitude.

Responsibilities

• Professionally handle customer interactions across multiple channels.
• Meet quality, productivity, and performance standards.
• Work effectively within a team environment.

Skills

Fluent in English and Hindi

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Good computer literacy and administrative skills

Education

Grade 12 / National Senior Certificate (or equivalent)

Job description

Position Overview

MCI is a tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. MCI operates call centers on‑site and remotely to enhance customer journeys, drive scalability, and reduce costs. The role is for Hindi Call Center Representatives who engage with customers across various campaigns and support overall business operations through high‑quality communication and service delivery.

Position Responsibilities

• Professionally handle customer interactions across multiple communication channels
• Provide assistance, information, and support to customers when required
• Accurately capture and maintain customer information and records
• Deliver a professional and positive customer experience
• Meet quality, productivity, and performance standards
• Follow company procedures, systems, and campaign processes
• Work effectively within a team environment while maintaining individual performance

Candidate Qualifications

• Grade 12 / National Senior Certificate (or equivalent)
• Minimum 1–2 years’ experience in a customer service role within a BPO environment
• Fluent in English and Hindi
• Excellent verbal and written communication skills
• Strong interpersonal and problem‑solving abilities
• Good computer literacy and administrative skills
• Ability to work in a fast‑paced and target‑driven environment
• Professional, adaptable, and customer‑focused attitude

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer, phone, copier, and printer, and may occasionally move around the office, reach, lift up to forty (40) pounds, and perform other routine tasks.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI and its affiliates provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Equal Opportunity Employer

At MCI we embrace differences and believe diversity is a benefit to our employees and customers. All aspects of employment at MCI are based solely on a person’s merit and qualifications, and MCI maintains a work environment free from discrimination. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider employment for qualified applicants with criminal histories in a manner consistent with local and federal requirements.