German Speaking Customer Service Representative

Trusoft Limited; Umhlanga Rocks; On-site; ZAR 156,000 - 246,000; Full time

Benefits offered by this job

Medical aid for the employee

Job summary

Trusoft Limited in Umhlanga, KwaZulu-Natal, is hiring a German & English speaking Customer Service representative for an on-site role. You will handle inquiries in German and English, provide accurate information, and resolve issues following established procedures.

The position requires excellent communication, a customer-focused approach, and the ability to work in a 24/8 rotating shift environment. Experience in contact centres is an advantage.

Qualifications

• Fluent German language proficiency.
• Fluent English language proficiency.
• Matric / Grade 12 qualification is essential.
• South African ID or valid residence permit for South Africa.
• Strong verbal and written communication skills.
• Ability and willingness to work a 24/7 rotating schedule.

Responsibilities

• Provide professional customer support in German and English.
• Respond to customer enquiries and provide accurate information and assistance.
• Handle customer concerns and resolve issues in line with established procedures.
• Maintain a high standard of customer service and professionalism.
• Record and update customer interactions accurately.
• Follow company processes, quality standards and performance requirements.
• Work collaboratively with team members to achieve service objectives.

Skills

German language

English language

Education

Matric / Grade 12

Job description

We are currently recruiting for a German & English Speaking Customer Service position based in Umhlanga, KwaZulu-Natal, South Africa.

This is an on-site customer service role supporting German- and English-speaking customers. The position requires strong communication skills, a customer-focused approach, and the ability to work effectively in a 24/8 rotating shift environment.

Key Responsibilities

• Provide professional customer support in German and English.
• Respond to customer enquiries and provide accurate information and assistance.
• Handle customer concerns and resolve issues in line with established procedures.
• Maintain a high standard of customer service and professionalism.
• Record and update customer interactions accurately.
• Follow company processes, quality standards and performance requirements.
• Work collaboratively with team members to achieve service objectives.

Requirements

• Fluent German language proficiency.
• Fluent English language proficiency.
• Matric / Grade 12 qualification is essential.
• South African ID or valid residence permit for South Africa.
• Strong verbal and written communication skills.
• Customer service or contact centre experience is an advantage.
• Ability and willingness to work a 24/7 rotating schedule.

Salary and Benefits

• Competitive Salary.
• Additional benefits.
• Medical aid for the employee.