Bilingual German & English Customer Support – Onsite

Savior Artigos Texteis Lda; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Flight to Durban

Accommodation (20 nights)

Job summary

Savior Artigos Texteis Lda in Umhlanga, South Africa, is hiring German- and English-speaking Customer Service Representatives for an on-site role. You will assist customers, resolve inquiries, and maintain high service standards across channels.

This position requires fluent German and English, a Matric, SA ID, and willingness to work a 24/7 rotating schedule. Prior customer service experience is a plus, with medical aid, accommodation, and a local flight included.

Qualifications

• Fluent German – spoken and written.
• Fluent English – spoken and written.
• Matric / Grade 12 qualification is essential.
• Must have a South African ID or valid residence permit for South Africa.
• Strong communication and interpersonal skills.
• Customer-focused approach with the ability to remain professional.

Responsibilities

• Provide customer support in German and English via required channels.
• Respond to customer enquiries professionally and efficiently.
• Understand customer needs and provide accurate information and solutions.
• Handle and resolve customer issues while maintaining a high standard of service.
• Maintain accurate records of customer interactions.
• Follow established processes, procedures and quality standards.
• Meet individual and team performance targets.

Skills

German language

English language

Communication skills

Customer-focused

Education

Matric / Grade 12

Job description

Savior Artigos Texteis Lda in Umhlanga, South Africa, is hiring German- and English-speaking Customer Service Representatives for an on-site role. You will assist customers, resolve inquiries, and maintain high service standards across channels.

This position requires fluent German and English, a Matric, SA ID, and willingness to work a 24/7 rotating schedule. Prior customer service experience is a plus, with medical aid, accommodation, and a local flight included.