Restaurant Manager (Succession Pathway) | Uitzicht

TradeOn

Kraaifontein

On-site

ZAR 360,000 - 520,000

Full time

14 days+

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Job summary

TradeOn in the Western Cape, Kraaifontein region, seeks an experienced Restaurant Manager to begin with 6 months of structured training at KFC Kraaifontein, before assuming full RM responsibilities across Cape Town area restaurants, while upholding brand standards.

You will lead shifts, manage costs, uphold CHAMPS standards, coach teams, develop people, and drive customer satisfaction while fostering growth and succession within your restaurants; this role offers a clear career path from Trainee

Qualifications

Minimum: Grade 12 / Matric.
Essential: 5 years supervisory experience with proven ability to lead large teams and manage multiple shifts.
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams.
Ability to interpret P&L statements, manage budgets, control labour, food costs, and other controllables.
Proficient with MS Outlook and MS Office tools (Word, Excel and PowerPoint) at beginner level.
Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment.
Good numeracy and problem-solving skills with the ability to interpret and act on reports.
Willingness to work shifts, evenings, weekends and public holidays in line with business needs.
Flexibility to work at any Restaurant within region based on business needs.

Responsibilities

Train and coach team members to strengthen skills and growth.
Provide regular feedback, recognition, and performance coaching.
Lead by example and foster a culture of respect, teamwork and accountability.
Ensure CHAMPS standards and high customer satisfaction.
Forecast and schedule staff to balance costs and meet needs.
Maintain safety, health, and hygiene compliance.
Drive customer-first culture and resolve complaints promptly.
Manage daily ops to grow sales and profits.
Control food, packaging, and staffing costs within budget.

Skills

Leadership

Coaching

People development

Customer service

Problem solving

Time management

Education

Grade 12 / Matric

Tools

MS Outlook

MS Excel

MS PowerPoint

Job description

Initial Deployment: KFC Uitzicht (Initial Training at Kfc Kraaifontein)

Future Scope: Kraaifontein, Pinehurst, Okovango, Haasendal and Zevenwacht mall

Overall Purpose of the Position:

The purpose of this role is to deliver operational excellence through CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product, Speed of Service), while developing and motivating team members to ensure customer satisfaction, strong employee engagement, and sustainable restaurant performance. The Restaurant Manager (RM) supports the Restaurant General Manager (RGM) by managing shifts, controlling costs, ensuring compliance, and leading the restaurant team in line with company policies and standards.

This role forms part of a structured succession pathway, starting with a supervised training phase at KFC Kraaifontein before assuming full RM responsibilities. Successful progression depends on passing all required training modules and certification assessments.

Key Performance Areas (KPAs) & Responsibilities include, but not limited to:

Build People Capability

Supporting the training, development, and coaching of Team Members to strengthen skills, performance, and long-term growth.
Providing regular coaching, constructive feedback, and recognition to maintain high performance standards.
Leading by example, acting as a visible role model on the floor and fostering a culture of respect, teamwork, and accountability.

Performance Indicators: Employee Engagement Score, Bench Strength & Internal Promotions & Training Completion & Certification

Deliver a Consistent Customer Experience

Ensuring all employees deliver on CHAMPS standards, consistently exceeding customer expectations.
Monitoring and coaching performance for each shift to ensure customer satisfaction targets are met and issues are resolved effectively.
Forecasting, scheduling, and allocating staff efficiently to balance staffing costs while meeting business needs.
Ensuring compliance with safety, health, and hygiene requirements, protecting employees, customers, and company assets.
Driving a customer-first culture by addressing complaints promptly with professionalism and escalating unresolved matters to the RGM.
Ensuring the restaurant environment is clean, well-maintained, and welcoming at all times.

Performance Indicators: CHAMPS/ROCC Audits, Customer Complaint Resolution Rate & Operational Routine Compliance

Grow the Brand, Sales and Profits

Managing day-to-day operations with a focus on sales growth, operational efficiency, and long-term profitability.
Controlling food, packaging, and staffing costs in line with budget and performance targets.
Monitoring and acting on sales, inventory, and controllable expense reports to meet or exceed margin targets.
Executing restaurant marketing initiatives to build sales and strengthen community engagement.
Ensuring restaurant equipment and facilities are maintained to brand standards and report maintenance needs promptly.

Performance Indicators: Sales Growth vs Budget, Restaurant Profitability & Brand Initiatives Executed Success

Ideal Requirements

Minimum: Grade 12 / Matric
Essential: 5 years supervisory experience with proven ability to lead large teams and manage multiple shifts
Passion for coaching, mentoring, and succession planning to foster growth and leadership within your teams
Ability to interpret and act on P&L statements, manage budgets, control labour, food costs, and other controllables
Proficient with MS Outlook with the ability to use MS Office tools (Word, Excel and PowerPoint) at beginner level
Good understanding of CHAMPS, food safety, health & safety compliance, and operational excellence in a high-volume environment
Good numeracy and problem-solving skills with the ability to interpret and act on reports
Willingness to work shifts, evenings, weekends and public holidays in line with business needs
Flexibility to work at any Restaurant within region based on business needs

Key Personal Inherent Characteristics

Hands-on, visible leadership style with ability to motivate and guide teams during shifts
Customer service oriented with ability to cultivate and sustain a "customer-first" culture.
Conflict resolution and effective problem-solving skills
Results-driven with high accountability and resilience under pressure.
Operational excellence in fast-paced environments with high attention to detail
Effective time management, planning, and organizational skills.
Passion for developing people and fostering a positive team culture.

Important Information for Candidates

Initial Training: All successful candidates will undergo a structured training program at KFC Kraaifontein for 6 months.
Passing Requirement: Progression to full RM level requires passing all training assessments. Failure to do so may affect continued employment.
Mobility Requirement: Post-training, placement may occur at any Cape Town restaurant based on business needs.
Succession Plan: Typically 1-3 months depending on performance, readiness and business needs.

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