Banquets & Events Manager

Minor Hotels; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

NH Hotels & Resorts seeks a dedicated events professional for NH Johannesburg Sandton to lead banquet operations from planning to execution. You will coordinate all event details, liaise with clients, and ensure rooms are prepared to exact standards for each function.

Responsibilities span daily operations of the banqueting department, budgeting, staffing, and maintaining safety and service excellence. The role requires strong leadership and a passion for hospitality.

Responsibilities

• Coordinate all banquet and event operations from confirmation through execution.
• Review banquet event orders (BEOs) and ensure accurate implementation.
• Conduct pre-event briefings with team members to communicate event details and service expectations.
• Liaise with Conference and Events teams regarding client requirements and special requests.
• Ensure all function rooms are prepared according to event specifications.
• Monitor event timelines and resolve operational issues promptly.
• Conduct post-event evaluations to identify improvement opportunities.
• Oversee the daily operations of the banqueting department.
• Ensure all events are delivered according to hotel service standards.
• Supervise setup, service, and breakdown of banquet functions.
• Maintain cleanliness and presentation of banquet facilities.
• Ensure sufficient staffing levels for all events.
• Monitor inventory of banquet equipment, furniture, linen, glassware, cutlery, and crockery.
• Coordinate equipment maintenance and repairs.
• Deliver exceptional guest service before, during, and after events.
• Welcome event organizers and VIP guests.
• Handle guest concerns professionally and efficiently.
• Ensure all guest requests are fulfilled promptly.
• Build strong relationships with clients to encourage repeat business.
• Assist in preparing departmental budgets.
• Monitor labour costs and scheduling efficiency.
• Control food and beverage costs.
• Manage operating expenses within budget.
• Maximize banquet revenue through upselling opportunities.
• Verify event billing accuracy.
• Review invoices and banquet charges.
• Recruit, train, coach, and develop banquet team members.
• Prepare team member's schedules according to business levels.
• Conduct performance evaluations.
• Lead by example in professionalism and service excellence.
• Ensure effective communication within the team.
• Motivate team members to achieve departmental goals.
• Manage disciplinary procedures in accordance with hotel policies.
• Ensure compliance with health and safety regulations.
• Enforce food safety and hygiene standards.
• Ensure safe handling of equipment.
• Conduct regular safety inspections.
• Ensure emergency procedures are understood by team members.
• Maintain compliance with fire and evacuation regulations.
• Ensure responsible alcohol service where applicable.

Job description

NH Hotels & Resorts seeks a dedicated events professional for NH Johannesburg Sandton to lead banquet operations from planning to execution. You will coordinate all event details, liaise with clients, and ensure rooms are prepared to exact standards for each function.

Responsibilities span daily operations of the banqueting department, budgeting, staffing, and maintaining safety and service excellence. The role requires strong leadership and a passion for hospitality.