Banquets & Events Coordinator - Drive Bookings & Revenue

The Capital Hotels, Apartments & Resorts; Sandton; On-site; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Restaurant? To be ignored

Job summary

The Capital Hotels in Sandton is seeking a Banqueting Coordinator to drive banquet and events revenue by handling enquiries, quotations and bookings from first contact through to confirmed business. You will maintain CRM records and forecast events while coordinating with operations to ensure guest satisfaction.

Requirements include Matric and Hospitality Diploma or similar, 1–2 years in banqueting coordination, and experience with hospitality software, CRM/booking systems and POS.

Qualifications

• Matric and Hospitality Diploma or equivalent required.
• Experience in Banqueting coordination or events is preferred.
• Experience with hotel management software, CRM/booking systems, and POS software.
• Strong sales coordination and lead-tracking abilities.
• Calm under pressure with problem-solving skills.
• Team-oriented with excellent communication with staff and guests.
• Presentable and professional appearance.
• Interpersonal skills and leadership qualities.

Responsibilities

• Manage enquiries, quotations and bookings from initial contact to confirmed business.
• Maintain accurate CRM records and sales activity tracking.
• Prepare contracts, function sheets and event reports.
• Coordinate client requirements with operational departments to ensure smooth delivery.
• Support on-the-day set-up, quality control and guest satisfaction checks.
• Ensure pricing, costing and administrative procedures are followed.

Job description

The Capital Hotels in Sandton is seeking a Banqueting Coordinator to drive banquet and events revenue by handling enquiries, quotations and bookings from first contact through to confirmed business. You will maintain CRM records and forecast events while coordinating with operations to ensure guest satisfaction.

Requirements include Matric and Hospitality Diploma or similar, 1–2 years in banqueting coordination, and experience with hospitality software, CRM/booking systems and POS.