Banking Solutions Specialist | Universal Advisor

Fnbnamibia; Boksburg; On-site; ZAR 514,000 - 695,000; Full time

Benefits offered by this job

Opportunities for customer-relations

Continuous learning & development

Brand ambassador in local market

Job summary

FNB Universal Advisor in Boksburg delivers compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels and ensure interactions are ethical and aligned to FAIS, FICA and TCF principles.

Role requires Grade 12 and 1–3 years in customer-facing roles within financial services, with strong communication and relationship-building skills.

Qualifications

• Strong FAIS and TCF knowledge with regulatory compliance.
• Proven ability to meet sales, service, and customer experience targets.
• Must be solvent and maintain ethical conduct.

Responsibilities

• Engage customers in a positive and professional manner while helping them.
• Educate customers on banking platforms and migrate to digital channels.
• Handle transactions, leads, referrals, and follow-ups in a timely manner.
• Maintain accurate customer records and ensure governance is followed.
• Deliver compliant sales and service solutions in a high-volume branch.

Skills

Customer service

Sales

Compliance

Communication

Education

Grade 12

NQF Level 5 Certificate in Banking

Job description

FNB Universal Advisor in Boksburg delivers compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment. You will promote digital channels and ensure interactions are ethical and aligned to FAIS, FICA and TCF principles.

Role requires Grade 12 and 1–3 years in customer-facing roles within financial services, with strong communication and relationship-building skills.