Branch Banking Advisor — Service, Solutions & Compliance

FirstRand Bank India; Odendaalsrus; On-site; ZAR 180,000 - 260,000; Full time

Job summary

The Universal Advisor at FNB operates in a busy branch setting, delivering compliant sales and service solutions to walk-in and existing customers while guiding them to digital and self-service channels.

You will uphold FAIS, FICA, and TCF standards, strive to meet service targets, and stay informed about products and regulatory requirements to represent the brand in the local market.

Qualifications

• Strong knowledge of FAIS, TCF, and regulatory compliance.
• Proven ability to meet sales, service targets.
• Able to work in a high-volume branch environment.

Responsibilities

• Engage customers professionally to identify needs and provide banking solutions.
• Educate on digital and self-service channels.
• Process transactions and maintain accurate records.
• Manage leads and follow-ups within agreed timelines.
• Ensure compliance with FAIS, FICA, and internal governance.
• Promote cross-selling and exceptional customer experience.

Skills

FAIS & TCf knowledge

Sales targets

Customer service

Regulatory compliance

Strong communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

The Universal Advisor at FNB operates in a busy branch setting, delivering compliant sales and service solutions to walk-in and existing customers while guiding them to digital and self-service channels.

You will uphold FAIS, FICA, and TCF standards, strive to meet service targets, and stay informed about products and regulatory requirements to represent the brand in the local market.