Banking Solutions & Service Advisor

FirstRand Limited; Benoni; On-site; ZAR 180,000 - 260,000; Full time

Job summary

FirstRand Limited in Benoni is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will engage customers, identify needs, and promote digital and self-service channels while adhering to FAIS, FICA, and TCF standards.

The role emphasizes ethical customer interaction, accurate record-keeping, and ongoing learning to support personal and career development within the POP environment.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments within financial services.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Promote digital and self-service channels to customers.
• Maintain accurate customer records and ensure regulatory compliance (FAIS, FICA, TCF) and internal governance.

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate

Job description

FirstRand Limited in Benoni is seeking a Universal Advisor to deliver compliant sales and service solutions in a high-volume branch setting. You will engage customers, identify needs, and promote digital and self-service channels while adhering to FAIS, FICA, and TCF standards.

The role emphasizes ethical customer interaction, accurate record-keeping, and ongoing learning to support personal and career development within the POP environment.