Universal Banking Advisor — Elevate Customer Experience

RMB Nigeria Limited; Port Shepstone; On-site; ZAR 603,000 - 614,000; Full time

Job summary

FNB is hiring a Universal Advisor in Port Shepstone to deliver compliant sales and service solutions in a high-volume branch environment. You will engage with walk-in and existing customers, guide them to digital channels, and ensure FAIS and FICA compliance while maintaining accurate records.

The role emphasizes ethical service, continuous learning, and performance-driven results within a dynamic POP environment. Eligibility includes FAIS familiarity and 1–3 years of customer-facing experience.

Qualifications

• Must have FAIS familiarity and regulatory awareness.
• Proven ability to meet sales and service targets.
• Able to work in high-volume branch environment.

Responsibilities

• Provide compliant sales and service solutions to walk-in and existing customers.
• Educate customers on digital and self-service channels.
• Maintain accurate customer records and ensure regulatory compliance.
• Deliver ethical and value-driven customer interactions.

Skills

Communication

Customer service

Sales

Education

Grade 12 / NQF4

NQF5 Banking certificate

Job description

FNB is hiring a Universal Advisor in Port Shepstone to deliver compliant sales and service solutions in a high-volume branch environment. You will engage with walk-in and existing customers, guide them to digital channels, and ensure FAIS and FICA compliance while maintaining accurate records.

The role emphasizes ethical service, continuous learning, and performance-driven results within a dynamic POP environment. Eligibility includes FAIS familiarity and 1–3 years of customer-facing experience.