Banking Solutions Advisor — Customer Experience Pro

RMB Nigeria Limited; Hout Bay; Remote; ZAR 180,000 - 280,000; Full time

Job summary

FNB Universal Advisor role in Hout Bay welcomes you to a dynamic, high-volume banking environment. You will interact with walk-in and existing customers, delivering compliant sales and service solutions while educating on digital self-service channels.

Ideal candidates have Grade 12/NQF4 with 1–3 years in customer-facing roles, strong FAIS/TCF awareness, and a customer-centric mindset. The position emphasizes governance, ethical conduct, and growth within FirstRand Group.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Engage customers in a positive and professional manner to identify needs and provide appropriate banking solutions.
• Educate customers on banking platforms and migrate to digital, e-Channels, and self-service.
• Process transactions accurately while meeting performance benchmarks and maintaining compliance.

Skills

Customer service

Sales skills

Communication

Regulatory awareness

Education

Grade 12 / NQF4

NQF Level 5 Banking cert

Job description

FNB Universal Advisor role in Hout Bay welcomes you to a dynamic, high-volume banking environment. You will interact with walk-in and existing customers, delivering compliant sales and service solutions while educating on digital self-service channels.

Ideal candidates have Grade 12/NQF4 with 1–3 years in customer-facing roles, strong FAIS/TCF awareness, and a customer-centric mindset. The position emphasizes governance, ethical conduct, and growth within FirstRand Group.