Banking Experience Advisor – Digital Solutions

Fnbnamibia; Vryburg; On-site; ZAR 558,000 - 668,000; Full time

Job summary

FNB in Vryburg is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will guide customers to digital channels, ensure FAIS, FICA, TCF adherence, and governance while providing banking solutions.

You will engage customers, identify needs, educate on platforms, and migrate them to e-Channels and self-service. A strong focus on ethical service and continuous learning is required.

Qualifications

• Minimum Qualification: Grade 12 / NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking / related fields.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Engage customers in a positive, respectful manner and provide banking solutions.
• Educate customers on correct platforms, migrate to e-Channels and self-service.
• Fulfils transactions per benchmarks while ensuring compliance and governance.
• Manage leads, referrals and follow-ups with timely responses.

Skills

Customer service

Sales ability

Communication

Needs-based selling

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Job description

FNB in Vryburg is seeking a Universal Advisor to deliver compliant sales and service in a high-volume branch. You will guide customers to digital channels, ensure FAIS, FICA, TCF adherence, and governance while providing banking solutions.

You will engage customers, identify needs, educate on platforms, and migrate them to e-Channels and self-service. A strong focus on ethical service and continuous learning is required.