Dynamic Banking Advisor: Customer Solutions

RMB Nigeria Limited; Vryburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

FNB Universal Advisor in Vryburg delivers compliant sales and service solutions to walk-in customers in a high-volume branch, guiding them to digital and self-service options while ensuring ethical interaction.

The role emphasizes FAIS, FICA, TCF governance, cross-selling across channels, and building customer relationships in a dynamic POP environment; a Grade 12 or higher with 1–3 years' experience is preferred.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 in Banking, Business Admin, Customer Service.
• 1–3 years of experience in customer-facing environments within financial services.
• Strong FAIS, TCF compliance knowledge.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Educate customers on correct banking platforms and migrate to digital self-service channels.
• Achieve sales, service and customer experience targets while maintaining governance and records.
• Build strong customer relationships and contribute to team success in a POP environment.

Skills

Customer service

Sales

Communication

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

FNB Universal Advisor in Vryburg delivers compliant sales and service solutions to walk-in customers in a high-volume branch, guiding them to digital and self-service options while ensuring ethical interaction.

The role emphasizes FAIS, FICA, TCF governance, cross-selling across channels, and building customer relationships in a dynamic POP environment; a Grade 12 or higher with 1–3 years' experience is preferred.