Banking Advisor: Customer Experience & Digital Solutions

FirstRand Bank India; Zastron; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Universal Advisor role at FirstRand Group sits in our POP team. You will deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment, guiding clients to digital and self-service channels while upholding FAIS, FICA, and TCF standards.

Join a dynamic, inclusive team that emphasizes ethical customer care, ongoing learning, and career growth within a local market.

Qualifications

• Minimum qualification: Grade 12/NQF Level 4.
• Preferred qualification: NQF Level 5 in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of experience in customer-facing environments, service delivery or client support within financial services.

Responsibilities

• Deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment.
• Educate customers on banking platforms and migrate to digital/self-service channels.
• Maintain accurate customer records and ensure compliance with FAIS, FICA and TCF.

Skills

Customer service

Sales

Communication

Education

Grade 12 / NQF4

NQF5 in Banking / related field

Job description

The Universal Advisor role at FirstRand Group sits in our POP team. You will deliver compliant sales and service solutions to walk-in and existing customers in a high-volume branch environment, guiding clients to digital and self-service channels while upholding FAIS, FICA, and TCF standards.

Join a dynamic, inclusive team that emphasizes ethical customer care, ongoing learning, and career growth within a local market.