Banking Service Specialist: Client Solutions Expert

Nedbank; Polokwane; On-site; ZAR 240,000 - 380,000; Full time

Job summary

Nedbank in Polokwane is seeking a seasoned Retail Banking professional to uncover and resolve client needs related to bank systems, processes and constraints, using digital and technical expertise to support business goals.

You will engage clients, manage cash handling, and troubleshoot issues, while maintaining strong relationships and ensuring security and compliance across branches.

Qualifications

• Advanced diploma or national first degree in a related field.
• NQF Level 6 qualification in Banking Services or related field.
• 3–6 years in Retail Banking or Client Services with exposure to cash management and banking systems.

Responsibilities

• Exceed client expectations by offering the right service and solution.
• Build and maintain long-standing relationships with clients by using digital and technical expertise to resolve escalated client problems.
• Educate clients on how to subscribe and service their account on Nedbank self-service platforms.
• Understand client needs through connecting and delivering financial solutions with care.
• Use expertise and insights to solve client needs related to self-service, features and digital functionality.

Skills

Customer service

Banking knowledge

Cash handling

Troubleshooting

Communication

Risk awareness

Education

Advanced Diploma/National 1st Degree

NQF Level 6 Banking Services

Job description

Nedbank in Polokwane is seeking a seasoned Retail Banking professional to uncover and resolve client needs related to bank systems, processes and constraints, using digital and technical expertise to support business goals.

You will engage clients, manage cash handling, and troubleshoot issues, while maintaining strong relationships and ensuring security and compliance across branches.