Digital Banking Solutions Advisor

Nedbank; Noord-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Nedbank is seeking a client-facing sales and service professional to educate clients on self-service digital solutions and to address sales and service needs. You will build trust, support onboarding, and cross-sell to deepen client relationships.

Responsibilities include responding to client needs, educating clients on subscriptions, and ensuring compliance with Nedbank policies while delivering excellent client experiences.

Qualifications

• Diploma or equivalent qualification required.
• FAIS approved qualification preferred.
• 1-2 years retail/banking client service, sales or relationship experience.

Responsibilities

• Respond to client needs by offering the right service and solution.
• Educate clients on how to subscribe and service their account.
• Build client trust by applying your expertise and experience.
• Educate clients and potential clients on how to subscribe and service their account.
• Cross-sell to entrench clients and deliver value.
• Educate clients on the use of self-service channels and digital platforms.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy and procedure.

Skills

Product sales skills

Customer service

Customer relationship management

Building Customer Loyalty

Technology Savvy

Planning and Organizing

Education

Diploma

FAIS Approved Qualification

Job description

Nedbank is seeking a client-facing sales and service professional to educate clients on self-service digital solutions and to address sales and service needs. You will build trust, support onboarding, and cross-sell to deepen client relationships.

Responsibilities include responding to client needs, educating clients on subscriptions, and ensuring compliance with Nedbank policies while delivering excellent client experiences.