Banking Service Specialist (SME) – Client Solutions

Cari; Polokwane; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Nedbank in Polokwane, Limpopo seeks a client services professional to uncover, troubleshoot and resolve client needs relating to bank systems and processes using digital and technical expertise.

You will engage clients, support colleagues, ensure cash and device issues are resolved, and contribute to risk and compliance while delivering superior service and helping clients subscribe to self-service platforms.

Qualifications

• 3-6 years' experience in Retail Banking or Client Services, with exposure to cash management, banking systems.
• Experience with self-service platforms and teller/forex operations is advantageous.
• Knowledge of Nedbank policies and procedures.

Responsibilities

• Exceed client expectations by offering the right service and the right solution.
• Build and maintain long-standing relationships with clients using digital and technical expertise.
• Foster trust through expert client service and educate clients on Nedbank self-service platforms.
• Understand client needs and deliver financial solutions with care.
• Resolve client issues related to self-service, features, and digital functionality.
• Assist with complex queries and manage daily, weekly, and monthly control activities.
• Ensure branch cash, teller, treasury, and ATM balancing; manage forex cash and travel cards.
• Adhere to security, risk, governance, and compliance policies.

Skills

Customer service principles

Troubleshooting

Problem solving skills

Governance, Risk and Controls

Risk And Security Practice

Education

Advanced Diplomas/National 1st Degrees

NQF Level 6 qualification in Banking Services

Job description

Nedbank in Polokwane, Limpopo seeks a client services professional to uncover, troubleshoot and resolve client needs relating to bank systems and processes using digital and technical expertise.

You will engage clients, support colleagues, ensure cash and device issues are resolved, and contribute to risk and compliance while delivering superior service and helping clients subscribe to self-service platforms.